Name 姓名
VIP No. 會員編號
Email 電郵
Telephone 聯絡電話
Address 送貨地點
Category 訂購/查詢類別
Order/Inquiry
Your Message
訂購/留言內容

 

 

How to Shop Online 網上訂購注意事項

Welcome to Bonheur de Vune Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase / order with complete the above form.

1. Please complete the form in accurate name, membership number (if applicable), delivery address and phone number, order item and quantity, to ensure that goods will be quickly reach to the designated address. 填寫訂購表格時請務必清楚確認姓名、會員編號(如需要)、收貨地址及電話,以確保商品快速送抵指定地點。

2. Orders submitted on our website process and ship very quickly. Regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause. 由於訂購單為電腦作業處理,故於訂貨後無法中途取消或變更,敬請注意。

3. Swissbel reserves the right to accept a purchase order or not. 本公司保留接受訂購單與否的最終權利。

4. Merchandise based on the real shooting, influenced by the environment, light and photo combination because of the shooting, the commodity picture may be kind little error. We are sorry for any inconvenience this may cause. 商品均以實物拍攝,由於拍攝時受環境、光線及圖片組合等影響,商品圖片可能會與實物有稍許誤差,敬請見諒。

5. The actual delivery date, time and total purchase amount of your order will be notified via email. 送貨日期、時間及實際支付金額需以電郵確認為準。

6. Delivery within 2-7 business days from the order's ship date for most orders. Orders are shipped and delivered on business days (Monday through Friday, except holidays). 香港地區送貨:所有訂購商品均於辦公時間以速遞送至顧客指定的收貨地址,除本港偏遠地區、缺貨或特殊因素外,您可於訂購單確認後的第2至7個工作天(不包括週日及公眾假期)內,收到訂購之商品及發票。其他海外或內地地區送貨:需以客戶服務主任確認為準。

7. If an item selected is temporarily out of stock at the time of your order, or pre-sell item that are not yet in stock but available for advanced purchase on our site. You will be notified via email and advised of the expected ship date of the item. Order items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. 商品全部自原產地原裝進口,本公司亦將盡最大努力確保商品供應充足,但若偶有部份商品因進口貨期耽誤而發生缺貨時,我們將另行通知,不便之處, 敬請見諒。

8. If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please email: info@bonheurdevune.com. 如對訂購單有任何查詢,請電郵至:info@bonheurdevune.com。


Purchase 訂購方法

Online Purchase 網上訂購: www.bonheurdevune.com

Email Purchase 電郵訂購: info@bonheurdevune.com



Payment options 付款方式


Delivery to Hong Kong: Cash on Delivery

Delivery to Mainland China and Overseas: Will be notified via email

香港地區:
1. 快遞送貨: 貨到現金付款。到貨時,請將現金交予送貨人員,送貨不設找贖,煩請悉數付款。
2. 郵遞發貨: 如閣下的收貨地址屬速遞不服務區域,如住宅及偏遠地區,顧客可選擇郵寄發貨,本公司將以郵遞服務送貨,唯貨款需預先入數至本公司戶口,待確認後安排郵遞送貨。

其他海外或內地地區送貨:需以客戶服務主任確認為準。

 

Shipping / Delivery 送貨服務


Delivery to Hong Kong: Within 2-7 business days from the order email confirmation. Orders are shipped and delivered on business days and working hours (Monday through Friday, except holidays, 9:00-13:00 to 14:00 to 18:00). 香港地區送貨:所有訂購商品均於辦公時間以速遞送至顧客指定的收貨地址,可於訂購單確認後的第2至7個工作天(不包括週日及公眾假期)內,收到訂購之商品及發票。


SHIPPING AND HANDLING CHARGES PER ORDER (WITHIN HONG KONG):
ORDER TOTAL
STANDARD SERVICE (COMMERCIAL & INDUSTRIAL BUILDINGS/AREA)
ADDITIONAL CHARGE FOR SPECIAL DISTRICT (INCLUDING RESIDENTIAL AREA AND FAR DISTRICTS)
HK$500 or below
HK$30
HK$30
HK$501 - HK$999
FREE
HK$20
HK$1000 or over
FREE
FREE

送貨費用 (只限香港地區):
訂購總額
一般快遞費用 (工商業大廈及地區)
特別地區附加費用 (包括住宅、偏遠地區等)
HK$500 或以下
HK$30
HK$30
HK$501 - HK$999
免費
HK$20
HK$1000 或以上
免費
免費


Delivery to Overseas and Mainland China: Will be notified via email. The delivery leadtime is approx. 5-10 working days from the order email confirmation.

Shipping Rate (EMS Express Standard Service):
ORDER TOTAL
Asia-Pacific*
USA/ Australia/ New Zealand
Canada/ Selected European Countries**
HK$999 or below
HK$125
HK$150
HK$180
HK$1,000 - less than HK$3,000
HK$150
HK$180
HK$230
HK$3,000 or more
Free
Free
Free

* Asia-Pacific includes Japan, South Korea, Taiwan, Singapore, Thailand, Malaysia, Indonesia, Brunei, Macau, Philippines, Vietnam.

** Selected European countries include the United Kingdom, Germany, Luxembourg, Spain, Austria, Denmark, Finland, France, Italy, Portugal, Sweden, Switzerland, Belgium, Greece, Ireland and the Netherlands.

The delivery standard is determined by working days of the respective destination countries/regions, excluding the lead time for customs clearance.

Bonheurdevune.com primarily uses EMS (Express Mail Service), an international express service offered by over 140 postal services worldwide, including the United States Postal Service, Parcelforce Worldwide (UK), Chronopost (France), Australia Post, Canada Post, Singapore Post Limited, and Hongkong Post. However, depending on your order destination, we may also select from a pool of couriers to provide the most suitable delivery service for your specific order. Tracking numbers are provided for all shipments. Bonheurdevune.com will use its discretion to determine the best courier for each order, and reserves the right to change couriers without prior notice.

其他海外或內地地區送貨:需以客戶服務主任確認為準。 特快標準服務派遞標準為5-10個工作天。

付運費用 (EMS特快標準服務):
訂購總額
亞太地區*
美國/ 澳洲/ 紐西蘭
加拿大/ 特選歐洲國家**
HK$999 或以下
HK$125
HK$150
HK$180
HK$1,000 - 少於HK$3,000
HK$150
HK$180
HK$230
HK$3,000 或以上
免費
免費
免費

* 亞太地區指日本、南韓、台灣、新加坡、泰國、馬來西亞、印尼、汶萊、澳門、菲律賓、越南。

** 特選歐洲國家指英國、德國、盧森堡、西班牙、 奧地利、 丹麥、 芬蘭、 法國、 意大利、 葡萄牙、 瑞典、 瑞士、 比利時、 希臘、 愛爾蘭及 荷蘭。

派遞標準乃根據目的地國家/地區的工作日計算,當中不包括清關時間。

我們將會委託國際速遞公司 EMS (特快專遞;Express Mail Service) 速遞服務來進行付運,EMS 速遞服務覆蓋全球,超過140個速遞機構(包括美國郵政、英國包裹國際公司 Parcelforce Worldwide、法國快遞運營商 Chronopost、澳洲郵政、加拿大郵政、新加坡郵政有限公司、香港郵政在內)參與。然而,我們亦會依據你的訂單目的地,在不同國家或地區的速遞公司名單中委託一家最適合的為你提供服務。每家國際速遞公司都會為訂單提供追蹤編號,以保證所有貨品會安全送抵目的地。 Bonheurdevune.com 將擁有的最終決定權,恕不另行通知



Return / Exchange Product 退換貨

Items purchased from bonheurdevune.com, must be returned to bonheurdevune.com. Simply complete the online form or email us with invoice number and the information of return or exchange product requested, within 7 days. Pack the item(s) carefully to avoid damage in transit, along with the invoice, in the original package if possible. Returned packages must be returned prepaid, to the address.

We do not accept return or exchange a product over 7 days from goods receiving, or the item(s) after opened, used or underused, or lost of the original invoice.

下列情形恕不接受商品退換: 
1.已逾收到貨品7個工作天以上之退換貨要求
2.已被拆封的商品
3.因使用不當或人為因素造成損毀的商品
4.失訂購單收據或發票
請於收到貨品日起7個工作天內以網上表格或電郵登記,連同訂購單收據、完整商品,以妥善安全之包裝盒方式一併寄回。
任何經由網路方式訂購的商品,一律不接受在任何Bonheur de Vune特定分銷商戶退換貨。


   

 

     


   

   
 


 
首頁 品牌介紹  最新情報 產品資料 網上訂購 雜誌情報 聯絡我們